Terms of Use

Date of Effect: December 12, 2022


Welcome to Prints Expert! By using our comprehensive services, you agree to these easy-to-follow terms. We’ve created this document to help you understand how things work and ensure an effortless experience.

Your Agreement with Prints Expert
  1. By using our comprehensive services or placing an order, you agree to all the terms mentioned here.
  2. This creates an easy, mutual comprehension between you and the Prints Expert.
What You Should Know
  1. You: Refers to you, the esteemed client.
  2. Services: Covers all our printer maintenance, exceptional support, and solutions.
  3. Content: Contains resources, materials, and software we offer.
Our Services
  1. We’re here to help online and by phone.
  2. Our service plans are personalized to meet your needs.
  3. Specific details of each plan are provided upon sign-up.
Payments and Discounts
  1. Transparent Pricing: You’ll know all costs upfront. Some plans may have non-refundable fees for configuration.
  2. Easy Payments: Payments are due at the start of your plan, with fixed costs throughout your plan activation.
  3. Exclusive Discounts: Ongoing clients and subscriptions are eligible for outstanding deals.
  4. Credit Card Payments: Ensure your payment details are up to date to prevent disruptions.
Renewals & Refunds
  1. Renewals: Unless canceled, monthly plans automatically renew. Manual renewal is required for other plans.
  2. Refunds: Complete refunds are offered within 30 days if there are no issues. After 30 days, refunds are assessed individually.
How We Keep Things Safe?
  1. Your Privacy Matters: We follow stringent privacy policies to safeguard your data.
  2. Secure Use: Use our services responsibly. No hacking, misuse, or unauthorized actions are allowed.
What’s Allowed?
  1. For Personal Use: You own the materials and services provided. Copying, selling, or modifying them is prohibited.
  2. Fair Usage: Excessive use may lead to account suspension, and payments are non-refundable.
Support and Communication
  1. Working Hours: Support is available Monday through Saturday, 8:30 AM to 8:30 PM. Emergency assistance options are also available.
  2. Service Requests: Requests can be made in person, by phone, or online. Digital requests are processed the next working day.
Maintenance
  1. Approval First: Maintenance begins only after your approval.
  2. Timeline: Most fixes take up to 10 business days.
  3. Parts & Costs: Replacing parts may incur additional costs.
Software & Warranty
  1. Official Software Only: Ensure you have licensed software. Pirated applications are not supported.
  2. Hardware Replacements: We provide manufacturer-backed warranties and use high-quality reconditioned components.
Your Responsibilities
  1. Keep your account secure and update your details as needed.
  2. Submit claims within three months to ensure they are valid.
What’s Not Covered?
  1. Certain printer problems or misuse fall outside our service scope.
  2. We are not responsible for goods or services provided by third parties.
Resolving Issues
  1. For unresolved matters, email us at info@printsexpert.com.
Termination
  1. We reserve the right to suspend or terminate services for infractions or other reasons.
Legal and Disputes
  1. All issues will follow local laws and established procedures.

Our goal at Prints Expert is to make printing super easy for you. If you have any queries, email us at info@printsexpert.com. Thank you for choosing us!